Purchase Support

Can I purchase a policy after I collect my hire car?
No. Insurance must be purchased prior to commencing your journey.
Thu, 28 Jul, 2016 at 11:32 AM
Can I purchase insurance when I collect my hire car?
RVE Insurance must be purchased online, prior to commencing your journey, as it is not available to purchase at the Car Rental Counter.
Mon, 16 Oct, 2017 at 4:15 PM
Do I have to purchase insurance when I book my hire car?
No. Insurance can be purchased online or over the phone any time prior to your journey commencing.
Mon, 10 Jul, 2017 at 2:57 PM
Can I book my car now and pay for insurance later?
Yes. You can book your car and then purchase insurance at a later date. Insurance can be purchased online or over the phone any time prior to your j...
Mon, 10 Jul, 2017 at 3:08 PM
I am hiring 2 cars. Do I need one policy or two?
You will need to purchase 2 separate policies if you are hiring 2 cars. One car = one policy. All Plans: • Single journey policy; • Cover begins w...
Mon, 6 May, 2019 at 3:41 PM
If I damage the car, will my credit card be charged?
Should an incident occur during your rental period, the car rental company would assess the damage and provide you with a loss damage report. They will th...
Mon, 6 May, 2019 at 3:54 PM
If there is a excess claim, am I required to pay the car company first (and reimburse me later) or will Allianz pay directly to the car company?
Yes. First the car rental company will charge your credit card for the assessed damage cost. Then, you will lodge a claim with Allianz Global Assista...
Tue, 14 Apr, 2020 at 1:46 PM
Am I still covered if I pick up my car early or return my car late?
The Allianz Australia rental vehicle excess insurance product sold by Rental Vehicle Excess (RVE) Insurance is sold in calendar days. For example, a...
Wed, 28 Sep, 2016 at 3:13 PM
Do I have to tell the rental car company that I have purchased insurance from RVE Insurance?
No, there is no need or requirement to tell the car rental company that you have purchased Rental Vehicle Excess (RVE) Insurance from Allianz   Just...
Mon, 10 Jul, 2017 at 3:10 PM
Why has the rental car company reserved funds on my credit card?
The car rental company will reserve a security deposit amount (as specified in your car rental agreement) against your credit card for damage that you ...
Tue, 14 Apr, 2020 at 1:53 PM