The Cooling Off Period outlines the rules for policy cancellations and refunds.
It states:
If you decide that you do not want your policy, you may cancel it within 14 days after you are issued your Certificate of Insurance. You will be given a full refund of the premium you paid, provided you have not started your journey or you do not want to make a claim or to exercise any other right under your policy.
After this period you can still cancel your policy but we will not refund any part of your premium if you do.
The product underwriter, Allianz Australia, sets the Cooling Off Period terms and conditions.
Details of the Cooling Off period are outlined in the Product Disclosure Statement (PDS).