RVE Insurance

Customer Top Questions 10

• What is Rental Vehicle Excess Insurance?
• How does the product work?
• What does the product cover?
• Which plan should I choose? $4,000, $6,000 or $8,000 excess cover?
• What is reimbursement insurance?

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Customer Support 14

• How do I contact Rental Vehicle Excess Insurance?
• I called out of office hours. What do I do?
• How do I get a tax invoice for my insurance policy?
• Can I enquire about a policy if I am not the policy holder?
• Do you have live chat support for rental vehicle excess insurance enquiries?

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Purchase Support 23

• Which state should I choose when purchasing my policy?
• Can I travel between 2 states with 1 policy?
• Can I purchase a policy for a single day?
• Can I get a multi state quote or policy?
• Is there an annual or multi-trip product?

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Key Product Features 14

• Are there any location restrictions?
• What nationalities / residencies does the product cover?
• What vehicle types are covered?
• How do I know whether the car rental company that I am renting from is licensed?
• Does my policy cover all car rental companies?

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Product Inclusions 15

• Does the product provide cover for single vehicle accidents (SVA)?
• Does the product provide cover for underbody and roof damage?
• Does the product provide cover for windscreen and auto glass damage?
• Does the product provide cover for towing?
• Does the product provide cover for hail damage?

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Customer Liability When Hiring A Car 10

• What is my financial liability when I rent a car?
• What happens if I 'write off' the hire car?
• What happens if I damage the car? Am I covered?
• Am I responsible for the total replacement cost of the car?
• Do I need to purchase insurance? Does this not come automatically with hire car?

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Nominated & Additional Drivers 10

• What is a nominated driver?
• How do I add additional drivers to my policy?
• How do I add my wife / spouse / partner / additional driver to my policy?
• How much does it cost to add a driver to my insurance policy?
• How do I add an additional driver/s to the rental agreement?

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Licensed Car Rental Companies 13

• Does the product provide cover for cars rented from Hertz?
• Does the product provide cover for cars rented from Europcar?
• Does the product provide cover for cars rented from Thrifty?
• Does the product provide cover for cars rented from Avis?
• Does the product provide cover for cars rented from Budget?

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Campervans / Motorhomes / Trucks / Buses 8

• Does the product provide cover for all car types?
• Does the product provide cover for convertibles?
• Does the product provide cover for motorhomes / campervans?
• Does the product provide cover for utes / trucks / moving trucks?
• Does the product provide cover for buses?

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Luggage & Personal Effects 2

• What does “Luggage and Personal Effects” mean?
• Does the rental vehicle excess insurance product provide compensation for lost and damaged luggage or personal effects?

Policy Confirmation 4

• How do I know that my policy is confirmed?
• What is a Certificate of Insurance?
• When will my policy payment be charged to my credit card?
• Allianz Global Assistance do not have a record of my policy.

Policy Modifications 9

• Can I extend my policy after the policy end date?
• Will my policy extend automatically when I extend my rental car hire?
• Can I change the policy start date?
• Can I change the policy end date?
• Can I extend my policy?

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Policy Cancellations 6

• How do I cancel my policy?
• I called out of office hours. When will you respond to my request?
• Can I cancel my policy any time before I travel?
• Can I cancel my policy after I have collected my hire car?
• I cancelled my car booking. Will my insurance automatically cancel too?

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Cooling Off Period 4

• What is the cooling off period?
• When does my journey commence?
• What are the product Cooling Off Period terms & conditions?
• Where can I read the Cooling Off Period terms and conditions?

Refunds 9

• I returned my car early. Can I get a part refund for the day/s that I did not use the car?
• I picked up my car later than planned. Can I get a refund for the day/s that I did not use the car?
• Can I get a part refund?
• What is the refund policy?
• Am I eligible for a refund?

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Claims 8

• How do I lodge a claim?
• How long will it take to process my claim?
• Do I have to be in Australia to process my claim?
• Can assessed claim funds be debited into an overseas bank account?
• Can assessed claim funds be paid in foreign currencies?

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General 2

• Who underwrites the rental vehicle excess insurance product?
• How much does RVE Insurance cost?