Customer Support
Information on how the Customer can contact us.
Contact Hours The Rental Vehicle Excess Insurance contact centre is open Monday to Friday between 9am - 5pm Australian Eastern Standard Time (AE...
Mon, 6 Apr, 2020 at 3:37 PM
Our contact centre operates between 9am to 5pm Australian Eastern Standard Time (AEST), Monday to Friday. If you'd like to contact us outside of...
Mon, 16 Oct, 2017 at 4:06 PM
After you purchase your policy from Rental Vehicle Excess Insurance, you will receive a Confirmation Email to your nominated email address.
...
Wed, 28 Sep, 2016 at 2:58 PM
Communication regarding the policy is between the policy holder and Rental Vehicle Excess Insurance only.
Policy enquiries and changes cannot b...
Tue, 26 Jul, 2016 at 9:54 PM
Yes. Live chat support is available for insurance enquiries on the Rental Vehicle Excess Insurance website and also pages where insurance is being offe...
Wed, 28 Sep, 2016 at 2:58 PM
The Product Disclosure Statement (PDS) is displayed on the Rental Vehicle Excess Insurance website, the insurance purchase page and also attac...
Wed, 28 Sep, 2016 at 2:59 PM
Full product terms and conditions are outlined in the Product Disclosure Statement (PDS).
The PDS is displayed on the Rental Vehicle Excess ...
Wed, 28 Sep, 2016 at 3:00 PM
Responses to customer voice messages and emails will be provided within 1 business day of receiving the request.
The Rental Vehicle Exces...
Wed, 28 Sep, 2016 at 3:00 PM
Our Customer Care operating hours are 9am to 5pm Australian Eastern Standard Time (AEST), Monday to Friday.
For enquiries outside of these hours, ...
Fri, 17 Feb, 2017 at 4:18 PM
Allianz Global Assistance (AGA) handles all claims. If the surcharge / fees are inclusive in the invoice submitted for reimbursement, there is provision f...
Tue, 26 Jul, 2016 at 10:00 PM