RVE Insurance
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
+61 7 3062 6801
Knowledge base
Rental Vehicle Excess Insurance
Customer Top Questions
10
What is Rental Vehicle Excess Insurance?
How does the product work?
What does the product cover?
Which plan should I choose? $4,000, $6,000 or $8,000 excess cover?
What is reimbursement insurance?
See all 10 articles
Customer Support
14
How do I contact Rental Vehicle Excess Insurance?
I called out of office hours. What do I do?
How do I get a tax invoice for my insurance policy?
Can I enquire about a policy if I am not the policy holder?
Do you have live chat support for rental vehicle excess insurance enquiries?
See all 14 articles
Purchase Support
23
Which state should I choose when purchasing my policy?
Can I travel between 2 states with 1 policy?
Can I purchase a policy for a single day?
Can I get a multi state quote or policy?
Is there an annual or multi-trip product?
See all 23 articles
Key Product Features
14
Are there any location restrictions?
What nationalities / residencies does the product cover?
What vehicle types are covered?
How do I know whether the car rental company that I am renting from is licensed?
Does my policy cover all car rental companies?
See all 14 articles
Product Inclusions
15
Does the product provide cover for single vehicle accidents (SVA)?
Does the product provide cover for underbody and roof damage?
Does the product provide cover for windscreen and auto glass damage?
Does the product provide cover for towing?
Does the product provide cover for hail damage?
See all 15 articles
Customer Liability When Hiring A Car
10
What is my financial liability when I rent a car?
What happens if I 'write off' the hire car?
What happens if I damage the car? Am I covered?
Am I responsible for the total replacement cost of the car?
Do I need to purchase insurance? Does this not come automatically with hire car?
See all 10 articles
Nominated & Additional Drivers
10
What is a nominated driver?
How do I add additional drivers to my policy?
How do I add my wife / spouse / partner / additional driver to my policy?
How much does it cost to add a driver to my insurance policy?
How do I add an additional driver/s to the rental agreement?
See all 10 articles
Licensed Car Rental Companies
13
Does the product provide cover for cars rented from Hertz?
Does the product provide cover for cars rented from Europcar?
Does the product provide cover for cars rented from Thrifty?
Does the product provide cover for cars rented from Avis?
Does the product provide cover for cars rented from Budget?
See all 13 articles
Campervans / Motorhomes / Trucks / Buses
8
Does the product provide cover for all car types?
Does the product provide cover for convertibles?
Does the product provide cover for motorhomes / campervans?
Does the product provide cover for utes / trucks / moving trucks?
Does the product provide cover for buses?
See all 8 articles
Luggage & Personal Effects
2
What does “Luggage and Personal Effects” mean?
Does the rental vehicle excess insurance product provide compensation for lost and damaged luggage or personal effects?
Policy Confirmation
4
How do I know that my policy is confirmed?
What is a Certificate of Insurance?
When will my policy payment be charged to my credit card?
Allianz Global Assistance do not have a record of my policy.
Policy Modifications
9
Can I extend my policy after the policy end date?
Will my policy extend automatically when I extend my rental car hire?
Can I change the policy start date?
Can I change the policy end date?
Can I extend my policy?
See all 9 articles
Policy Cancellations
6
How do I cancel my policy?
I called out of office hours. When will you respond to my request?
Can I cancel my policy any time before I travel?
Can I cancel my policy after I have collected my hire car?
I cancelled my car booking. Will my insurance automatically cancel too?
See all 6 articles
Cooling Off Period
4
What is the cooling off period?
When does my journey commence?
What are the product Cooling Off Period terms & conditions?
Where can I read the Cooling Off Period terms and conditions?
Refunds
9
I returned my car early. Can I get a part refund for the day/s that I did not use the car?
I picked up my car later than planned. Can I get a refund for the day/s that I did not use the car?
Can I get a part refund?
What is the refund policy?
Am I eligible for a refund?
See all 9 articles
Claims
9
How do I lodge a claim?
How long will it take to process my claim?
Do I have to be in Australia to process my claim?
Can assessed claim funds be debited into an overseas bank account?
Can assessed claim funds be paid in foreign currencies?
See all 9 articles
General
2
Who underwrites the rental vehicle excess insurance product?
How much does RVE Insurance cost?