Refund eligibility is assessed in accordance with the Cooling Off Period Terms and Conditions.
The insurance we sell is an Allianz Australia product. It is an alternate cover to the excess reduction products sold by car rental companies.
The insurance provides cover for licensed car rental companies for travel within Australia.
It is a common tactic of car rental company staff to tell Customers that they have not heard of Rental Vehicle Excess (RVE) Insurance or that the Customer is not covered by a third party protection product (RVE Insurance or another alternate product).
The rental desk staff are incentivised to up sell their own excess reduction products, as that is often how they earn their personal bonuses and commissions.
The insurance confirmation email advises customers that you can collect your hire car without purchasing additional products from the car rental company.