Our partner Allianz Global Assistance (AGA) manages the claims process.


The 'Contact AGA to Lodge a Claim' article has a direct link to download the Claim Form.


Alternatively, the claim form is available at www.travelclaims.com.au 


When you purchase a policy from us, you do not need to provide your date of birth.


So, when completing logging in at www.travelclaims.com.au, enter the default birth date of 01 January 1980


As an example:


Policy Number: HICAU-RVE123456

Surname: Smith

Date of Birth: 01 January 1980


Non Australian Bank Accounts: Please note, when completing your claim form, if your preferred bank account is not an Australian account,  please clearly state what country your bank account is located within, your bank account number, SWIFT code and branch details. 


Alternatively, you can contact Allianz Global Assistance directly.