Our partner Allianz Global Assistance (AGA) manages the claims process.

The claim form is available at www.travelclaims.com.au 

When you purchase a policy from us, you do not need to provide your date of birth.

So, when completing logging in at www.travelclaims.com.au, enter the default birth date of 01 January 1980

As an example:

Policy Number: HICAU-RVE123456

Surname: Smith

Date of Birth: 01/01/1980

Non Australian Bank Accounts: Please note, when completing your claim form, if your preferred bank account is not an Australian account,  please clearly state what country your bank account is located within, your bank account number, SWIFT code and branch details. 

Alternatively, you can contact Allianz Global Assistance directly.