Thank you for purchasing an insurance policy from Rental Vehicle Excess (RVE) Insurance.

A confirmation email is issued to your nominated email account once your RVE Insurance policy has been confirmed and payment has been made.

The email is usually received in a Customer's nominated email account within 30 minutes of their successful policy purchase.

The most common cause of not receiving your confirmation email is a misspelt email address when purchasing a policy or that the email has been delivered to your SPAM folder. 

It is also possible that your email may go into a grey list, which is a spam check system on a lot of email servers. If your confirmation email is in the grey list with your email host, then it can take anywhere between 30 minutes to 24 hours before your confirmation email delivered. There is nothing that RVE Insurance or you, the Customer, can do about that, and usually it only happens the first time that you receive an email from the website.

If you have not received your confirmation email, please contact the RVE Insurance Team.